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Terms & Conditions

RITE VET DESCRIPTION, USE, AND TERMS OF SERVICE AGREEMENT

The effective date of this DISCLAIMER and TERMS OF SERVICE is February 18, 2026.

This Terms of Service ("Agreement") is entered into by and between RiteVet LLC ("RITEVET"). RiteVet LLC’s registered office in the State of Delaware is located at 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex. The registered agent in charge thereof is Harvard Business Services, Inc.

RiteVet LLC, which may be referred to as “we” or “us,” and the website or application user, which may be referred to as "you," "your," or "user," governs your use of the RiteVet Internet website and related information, data, and other content on that website ("Content"). The website is available on the World Wide Web at the Uniform Resource Locator ("URL") https://ritevet.com ("RiteVet.com").

ABOUT RITEVET

RITEVET is a mobile application and website that allows Pet Parents (Pet Owners) to connect with veterinarians and other pet service providers such as pet sitters, groomers, trainers, and dog walkers. RITEVET is owned and operated by RiteVet LLC.

TYPES OF SERVICES PROVIDED BY RITEVET

RiteVet is designed to enable members, which include customers, pet parents, veterinarians, and other pet service providers, to communicate through the Application and/or the website to obtain any of the following services:

HOW TO USE THE APPLICATION

To use the Application, you must first sign up with RiteVet. When signing up, you must provide certain information, such as your name, address, and mobile phone number. Upon successful completion of the sign-up process, you will be able to access the Application/website to register as a Veterinarian, Other Pet Service Provider, or a Pet Parent.

PAYMENT AND FEES

Pet Parents: There is no charge to download the Application to your mobile device or to join the App. Pet Parents pay through the Application only if they request a virtual consultation, request a veterinarian to go to their home to see their pet, or request services from other pet service providers such as pet sitting, grooming, dog walking, etc.

Other Pet Service Providers: There is no charge to download the Application to your mobile device. Once you register with us, in order to utilize the App to obtain clients for your business, you must enter your desired fee and available times for services in the Application. The Application will add a 10% platform user fee and the applicable state sales tax. RiteVet LLC will submit the sales taxes to the appropriate states.

Veterinarians: There is no charge to download the Application to your mobile device. Once you register with us, in order to utilize the App to obtain clients for your business, you must enter your desired fee and available times for services in the Application. The Application will add a 10% platform user fee and the applicable state sales tax. RiteVet LLC will submit the sales taxes to the appropriate states.

ALL PAYMENTS MUST BE MADE THROUGH THE APPLICATION. PLEASE REPORT IMMEDIATELY TO US IF ANY VETERINARY PROFESSIONAL REFERRED TO YOU THROUGH THE APPLICATION ATTEMPTS TO CHARGE YOU FOR ANY SERVICE DURING YOUR VIRTUAL CALL OR IF YOU ARE ASKED TO PAY AGAIN FOR A FEE THAT YOU ALREADY PAID WHEN REQUESTING THE SERVICE THROUGH THE APP.

We process all payments for virtual consultation calls and basic home consultation/examination visits on behalf of the veterinary professionals. A portion of the payments is retained by us to support the functioning of the Services and the Application.

If you request a veterinarian to come to your home to see your pet, and after the veterinarian completes their examination determines that additional services need to be provided, additional diagnostics are required, or medications need to be purchased by you, the veterinarian must provide you with an estimate of the cost of such additional services or medications. It is then up to you, the Pet Parent, to decide whether to proceed. Any additional services or medications should be paid directly to the veterinarian at the time you agree to receive such additional services. It is your responsibility to remain informed about the current rates for veterinary services and supplies and the usage of such services.

You agree that you will pay for all services you receive through the Application/website. Any payment made is non-refundable unless otherwise authorized by the RiteVet administrator as a courtesy.

We use a third-party payment processor, STRIPE, for processing payments or credits, as applicable, in connection with your use of the Application. Your use of STRIPE is subject to its terms, conditions, and privacy policies, as well as those of your credit card issuer, in addition to this Agreement. We are not responsible for any errors made by the payment processor or your credit card issuer. In connection with your use of the Services (including scheduling virtual or in-person consultations), we will obtain certain transaction details, which will be used solely in accordance with our Privacy Policy.

We currently do not process any insurance claims, nor will veterinary professionals process claims on your behalf. Although consultations/treatments received through the Application may or may not be covered by your insurance, it is solely your responsibility to contact your pet insurance provider, determine whether coverage applies, and submit a claim. You are responsible for the full fee (and for paying the fee in advance) regardless of whether you receive reimbursement from your insurance.

TERMS OF SERVICE

It is the sole responsibility of users to determine whether the use of the RiteVet Application, website, and/or Content is permitted by government regulations in their location, state, or country. Please read these Terms and Conditions of Use ("Agreement") carefully before registering for, accessing, or using our Services.